Shipping policy

Last Updated: August 29, 2025

At Robotin, we are committed to ensuring that every order reaches our customers safely and on time. Please review this Shipping Policy to understand how we handle order processing, shipping, delivery, and our responsibilities.

1. Shipping Regions

Robotin currently ships to:

  • North America: United States, Canada

  • Europe: United Kingdom, France, Germany, Sweden, Switzerland, Italy

  • Australia

We are actively expanding our shipping coverage.

2. Order Processing

  • Orders are processed within 5–10 business days after payment is confirmed.

  • During promotional periods, processing may take slightly longer.

3. Shipping Methods & Delivery Times

We use trusted carriers to deliver all orders. Estimated delivery times:

  • United States & Canada: 7–15 business days

  • Europe: 10–20 business days

  • Australia: 12–25 business days

Robotin guarantees delivery. If a shipment is lost, stolen, or delayed, we will work with carriers to resolve the issue or resend your order at no extra cost.

4. Shipping Costs

  • Shipping fees are calculated at checkout based on location, weight, and order dimensions.

  • All prices are in USD unless otherwise stated.

  • Customers may be responsible for customs duties or import taxes in their country. We will assist in resolving customs issues if they prevent delivery.

5. Order Tracking

  • Once your order ships, you will receive a tracking number via email.

  • We monitor all shipments to ensure successful delivery. If tracking shows issues, we proactively contact you and resolve the situation.

6. Risk of Loss & Responsibility

  • Robotin assumes full responsibility for your order until it is delivered to your address.

  • If a package is lost, stolen, or damaged in transit, we will replace it or provide a full refund.

  • Customers should notify us immediately if a package does not arrive within the estimated delivery timeframe.

7. Shipping Delays

While we guarantee delivery, some delays may occur due to:

  • Customs processing

  • Carrier disruptions

  • Natural disasters or unforeseen events

In such cases, we will communicate with you promptly and ensure resolution.

8. Pre-Orders & Kickstarter Campaign

  • Pre-orders and Kickstarter campaign orders may have extended shipping timelines.

  • Shipping policies for Kickstarter orders may differ from standard orders.

  • We will provide regular updates about shipping on our Kickstarter page, including estimated delivery times and any changes to the schedule.

  • Rest assured, Robotin remains responsible for ensuring all Kickstarter backers receive their orders.

9. Contact Us

For any shipping inquiries or assistance, please contact:

Email: contact@robotin.com
Address: 10 Corporate Park Ste.330, Irvine, CA, United States, 92606