Beta Tester Terms and Conditions

These terms apply to the Robotin R2 Pro Early Beta Tester Programme (the "Programme") operated by Robotin Inc., 10 Corporate Park Ste. 330, Irvine, CA 92606, United States ("Robotin", "we", "us"). By submitting an application you confirm that you have read, understood and accept them.

If anything here is unclear, email contact@robotin.com before you apply.

1. Who can take part

To be eligible you must:

• be a confirmed backer of the Robotin R2 project on Kickstarter, applying with the same email address used for your pledge;
• be at least 18 years old;
• have a residential delivery address in one of the countries our backers are in, since those are the countries we ship the Programme to;
• have carpet in your home, since the Programme exists to test carpet cleaning;
• be willing to give feedback throughout the test period.

We check every application against the Kickstarter backer record by hand. Applications we cannot match to a pledge will not be processed. Providing information you know to be untrue in order to qualify ends your participation immediately.

2. Places, phases and selection

There are 30 places in the Programme in total, released in three phases. Applying does not guarantee one. We select a deliberate spread of households by flooring type, carpet area, pets and family size, so that testing reflects the range of homes the robot will actually live in.

We will contact you at the email address on your application whether or not you are selected. If you are selected, we will confirm what we need from you and the delivery arrangements in writing before anything ships.

The test period runs for three months, starting when your prototype arrives.

We may close the Programme, change the number of places or phases, or decline any application at our discretion.

3. The prototype you receive

Selected testers receive the full Robotin R2 Pro package, as a final prototype, to use in their own home. Two things follow from that, and both matter:

• It is not your pledge reward. Your Kickstarter pledge is fulfilled separately, with a final manufactured unit from the production run, on the campaign's own timeline. Taking part in the Programme does not change, delay, replace or reduce anything you are owed as a backer. This is true whether the prototype stays with you or comes back to us.
• Whether it comes back to us depends on the circumstances. The prototype remains our property while the Programme runs. Depending on how testing goes and what we need the unit for afterwards, we may ask you to return it, or we may not ask at all. We cannot say which at application time, and we will tell you either way. If we do ask, we give you reasonable notice and we arrange and pay for the return.

Expect a prototype rather than a retail product. That means:

• hardware, firmware, packaging and the companion app may differ from the final manufactured version;
• features may change, be added, or be removed during the test period;
• you may receive firmware updates more frequently than general customers;
• faults are more likely than in a finished product, which is the entire point of testing.

There is no charge to take part, and we will never ask you for payment or payment details in connection with the Programme. If we need to replace or exchange your prototype during the Programme, we arrange and pay for that too.

4. What we ask of you

In return for early access we ask that you:

• set the robot up and use it in your home as you normally would;
• send short written reports on how it is performing;
• send short video reports, showing the robot at work and the carpet before and after;
• answer our questions in a brief form every week or two;
• join an occasional phone call, if something needs talking through directly;
• report faults, safety concerns and unexpected behaviour promptly;
• keep the prototype in your own home, and not sell, lend, rent or transfer it;
• look after it reasonably, and return it to us if we ask.

Feedback is a genuine commitment across the full three months rather than a formality. If you stop responding we may end your participation under section 10.

5. Confidentiality

During the test period you may see unreleased features, firmware, designs or plans. Please do not publish detailed technical information, internal documents, unreleased specifications or pre-release firmware details without our written agreement.

You remain free to say that you are a beta tester, to describe your own experience honestly, and to post your own photos and opinions of the product, including criticism. We are not asking you to say nice things, and nothing in these terms requires a positive review.

This section does not apply to information that is already public, that you knew before joining, or that you are required to disclose by law.

6. Ownership and intellectual property

Robotin owns the robot, including the prototype supplied to you, along with its software, designs, trade marks and documentation. Nothing in the Programme transfers any of that to you unless we tell you otherwise in writing.

If you send us feedback, suggestions or ideas about the product, you agree that we may use them to develop and improve our products without restriction, without payment and without any obligation to credit you. You confirm the feedback is yours to give.

You keep ownership of photographs and videos you create yourself.

7. Your video reports, photos and quotes

The written and video reports you send us as part of the Programme go to the engineering team. We use them to understand how the robot is behaving in your home, and that is all.

If we want to use any of that footage publicly, or your words or photos in our marketing, we will ask you first. We will ask each time, and we will only use material you have specifically agreed to. You can decline without affecting your place in the Programme, and you can withdraw permission for future use at any time by emailing us.

We will never publish your full address, phone number or email address.

8. Using the robot safely

Please follow the setup guide and safety instructions supplied with the prototype. In particular:

• use only the supplied power adapter, base station and cleaning solutions we approve;
• do not modify, disassemble, or attempt to repair the unit yourself;
• keep it away from standing water, pools and outdoor use;
• supervise it around very young children and pets until you are confident in how it behaves;
• stop using it and contact us if you notice damage, overheating, unusual noise or a burning smell.

Test carpet you can afford to have marked. Deep cleaning involves heated water, and while the R2 Pro is designed to dry the carpet afterwards, we cannot guarantee results on every fibre, dye or backing. If you have antique, delicate or high-value rugs, please do not test on them.

9. Support during the Programme

Beta testers get a direct contact route into the team rather than the standard support queue. Response times are best-effort and may be slower outside US business hours.

If the prototype develops a fault, tell us before attempting anything yourself. Faults are expected in a test programme and you will not be charged for them. We will repair, replace or collect the unit at our cost, unless the damage was caused by misuse or by ignoring section 8.

10. Ending your participation

You can leave the Programme at any time by emailing contact@robotin.com.

Leaving does not affect your Kickstarter pledge. You still receive your final manufactured unit from the production run, exactly as you would have if you had never applied.

When your participation ends, we may or may not ask for the prototype back. That depends on the state of the unit, the results of testing and what we need at the time, as set out in section 3. If we do ask, we give you reasonable notice and we arrange and pay for the return.

We may end your participation if you stop providing feedback, breach these terms, provide false information, or use the unit in a way that is unsafe or damages it deliberately. If we do, we will tell you why.

Sections 3, 5, 6, 11 and 13 continue to apply after participation ends.

11. Your personal data

To run the Programme we collect your name, email address, Kickstarter backer number, shipping address, phone number and the details you give us about your home and flooring.

We use that information to confirm your eligibility, to select a representative group of testers, to ship your prototype, to contact you during the test period, and to understand feedback in context. We do not sell it, and we do not use it for advertising unrelated to the Programme.

We keep application data for as long as the Programme runs and for a reasonable period afterwards. You can ask us to correct or delete your information at any time by emailing us, subject to any records we must keep by law.

Applications are recorded in a Google Sheet hosted on Google Workspace, which means your information is processed by Google on our behalf. Where our general privacy policy differs from this section, this section applies to Programme data.

12. What we do not promise

The Programme is a test. The prototype is provided for evaluation in real conditions, and we do not promise that it will be free of faults, that any particular feature will ship, or that it will remove any specific stain or odour from your carpet.

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited. Subject to that, and to the fullest extent permitted by law, we are not liable for indirect or consequential loss arising from your participation.

These terms do not affect your statutory rights as a consumer, including any rights you have in relation to the product you backed on Kickstarter.

13. General

We may update these terms. If we make a material change during the test period we will tell selected testers by email and, where the change materially affects you, give you the option to leave the Programme.

If any part of these terms is found unenforceable, the rest continues to apply.

The Programme is run from California. These terms and any dispute arising from them are governed by the laws of the State of California, without regard to conflict of law rules, and the courts of Orange County, California will have jurisdiction. If you are a consumer resident elsewhere, this does not deprive you of the protection of mandatory consumer law in your country of residence.

14. Contact

Questions about the Programme or these terms: contact@robotin.com

Robotin Inc., 10 Corporate Park Ste. 330, Irvine, CA 92606, United States.